Between 2016 – 2018 I was initially hired by Barclays to bring life to the recently designed flows for the Barclays Rewards section.
I was then tasked to create modifications to improve the journey further using live usage data as well as further research.
Unfortunately those designs were never implemented as the team was reduced and the project sidelined.
Subsequently, when new GDPR regulations were brought in allowing users to add external bank accounts to their favourite banking app, I was tasked with creating the flows and screens for these changes.
This was a serious balancing act having to consider new regulatory requirements, competition laws and the stakeholder’s requirements, whilst always under close scrutiny with banking and government regulators.
The key to getting this completed and keeping everyone satisfied was communication; keeping everybody in the loop and managing expectations.
